spinhireConversion Manager
Messages and calls players who registered but haven't put money in, and takes them to their first deposit (FTD) and then to a repeat one.
Conversion Manager, Malta & Cyprus, middle: €1 800–2 500 per month gross · SpinHire data as of
What the role involves
People register from ads, but a noticeable share never top up. The conversion manager, known in arbitrage circles as a lead processor, picks these players up: writes to them on Telegram or WhatsApp, sometimes calls, explains how to deposit and claim the bonus, handles objections and takes them to an FD and then an RD. In teams with funnels the first contact is often handled by a bot or AI, and a person steps in once the lead is warm. The work is in shifts, from ready-made scripts, across dozens of conversations at once, with a CRM report at the end of the day. A retention manager works with players who have already deposited and with bonus policy; a CRM manager builds mass campaigns and segments. The conversion manager closes one specific person in a one-to-one conversation.
Responsibilities
- Fast handling of inbound leads after registration via Telegram, WhatsApp or phone
- Taking players to the first deposit (FD/FTD) and a repeat one (RD)
- Working from scripts, handling objections, helping with deposits
- Logging every conversation and lead status in the CRM
- Handing players over to retention or the VIP team after they deposit
- End-of-shift reporting: leads, FDs, RDs, average deposit
How performance is measured
- Registration-to-FTD conversionFirst Time Deposit: a new player's first deposit
- Number of FDs and RDs per shift
- Average first deposit
- Speed of first reply to a lead
Skills required
Professional skills
- Selling over chat and by phone
- Handling objections from a script
- Running many conversations at once
- Working in a CRM and Google Sheets
- Understanding bonuses and deposit methods by geo
Soft skills
- Stress tolerance and staying steady through rejections
- Punctuality and shift discipline
- Natural tone and empathy
Tools
Languages: For the CIS you need Russian or Ukrainian. For Europe, LatAm and Africa, conversational English, Spanish, Portuguese or French is required.
Pay: salary bands by seniority
Ranges are in euros per month, gross (before tax), excluding bonuses. The data comes from industry job postings and offers reported by candidates; figures are a benchmark, not a guarantee.
Malta & Cyprus
| Level | Salary range, €/month | Median |
|---|---|---|
| Junior | €1 300 – €1 700 | €1 500 |
| Middle | €1 800 – €2 500 | €2 150 |
| Senior | €2 700 – €3 600 | €3 150 |
| Head / Lead | €3 800 – €5 000 | €4 400 |
Poland, Romania, Baltics
| Level | Salary range, €/month | Median |
|---|---|---|
| Junior | €1 000 – €1 400 | €1 200 |
| Middle | €1 500 – €2 100 | €1 800 |
| Senior | €2 300 – €3 100 | €2 700 |
| Head / Lead | €3 300 – €4 500 | €3 900 |
Remote · Tbilisi, Yerevan, Kyiv
| Level | Salary range, €/month | Median |
|---|---|---|
| Junior | €600 – €1 000 | €800 |
| Middle | €1 000 – €1 600 | €1 300 |
| Senior | €1 800 – €2 600 | €2 200 |
| Head / Lead | €2 800 – €4 000 | €3 400 |
Bonuses: Most of the income is variable: a percentage of deposit amounts (often around 10%), a fixed payment per FTD or a bonus for average deposit. The base is small; strong processors end up earning from $1,500–2,000 a month.
How to break into the profession
From call centres, phone and chat sales, or support. Many teams only hire with 4–6 months of lead-processing experience, but there are also roles with training from scratch.
Working hours: Shift patterns of 2/2, 3/3 or 6/1, with 10–12 hour shifts, often evenings and nights to match the geo. Almost always remote; you need a stable internet connection and a PC.
Market demand: Hiring comes from arbitrage teams and in-house gambling and betting projects that drive traffic to Telegram and messengers. Processors for Europe, LatAm and Tier-1 geos with languages are especially needed.
Where to grow next
Jobs for this role
No open jobs match this exact title right now. Check the full job list or sign up for alerts — this role comes up a few times a month on average.
Frequently asked questions
How is a lead processor different from a retention manager?
A processor works with players who have never deposited and takes them to their first deposit. A retention manager works with players who already have: keeping them, bringing them back, managing bonuses.
How is a conversion manager different from a CRM manager?
A CRM manager builds automated mass communication by segment. A conversion manager has a live one-to-one conversation with each lead and closes them by hand.
How much does a lead processor earn?
A remote base is usually €600–1,600; most of the income comes from a percentage of deposits or a payment per FTD. Experienced processors reach $1,500–2,500 a month.
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