spinhireCasino Operations Manager
Keeps everything the player sees running smoothly: the game portfolio, the promo calendar, the lobby, and the coordination between support, payments and providers.
Who is this and what does he do?
The Casino Operations Manager is the casino's operational nerve centre. You make sure new slots go live on time, tournaments start without glitches, the lobby shows the right games to the right geos, and a provider outage doesn't sit unresolved for hours. It's a role for someone who loves orderly processes and can juggle a dozen small tasks across different teams at once. In smaller companies the role also absorbs content, promotions and a slice of analytics.
Owns
- Run the promo calendar and launch campaigns together with CRM and content
- Oversee the game lobby: collections, recommendations, geo settings
- Coordinate with game providers on releases, tournaments and incidents
- Monitor daily metrics: turnover, deposit conversion, outages
- Resolve incidents and escalations between support, payments and tech
- Prepare operational reporting for management
What metrics are they used to evaluate?
- GGR and NGR for the verticalNet Gaming Revenue: revenue after winnings, bonuses and taxes
- Active player share
- Incident resolution time
- Promo calendar adherence
- Deposit conversion
What should you be able to do?
Professional skills
- Casino metrics and the vertical's P&L
- Working in the platform back office
- Project management and release calendar ownership
- Fundamentals of working with game providers and aggregators
- Excel/BI at reporting level
Personal qualities
- Multitasking
- Ability to reach agreements with external partners
- Attention to detail
- Staying calm during incidents
Tools
Languages: English C1 — all communication with providers and internal teams is in English.
How much do they pay: salaries by grade
Arbs are indicated in euros per month, without the bonus part. The data is collected on industry jobs and offers reported by candidates; The numbers are a guideline, not a guarantee.
Malta & Cyprus
| Grade | Fork, €/month | Median |
|---|---|---|
| Junior | €2 400 – €3 100 | €2 750 |
| Middle | €3 500 – €4 700 | €4 100 |
| Senior | €5 000 – €6 800 | €5 900 |
| Head / Lead | €7 500 – €11 000 | €9 250 |
Poland, Romania, Baltics
| Grade | Fork, €/month | Median |
|---|---|---|
| Junior | €1 700 – €2 300 | €2 000 |
| Middle | €2 600 – €3 600 | €3 100 |
| Senior | €4 000 – €5 500 | €4 750 |
| Head / Lead | €6 000 – €8 500 | €7 250 |
Remote · Tbilisi, Yerevan, Kyiv
| Grade | Fork, €/month | Median |
|---|---|---|
| Junior | €1 300 – €1 900 | €1 600 |
| Middle | €2 200 – €3 100 | €2 650 |
| Senior | €3 400 – €4 700 | €4 050 |
| Head / Lead | €5 000 – €7 500 | €6 250 |
Bonuses: Quarterly bonus of 10–20% of base salary based on the vertical's operational metrics.
How to break into the profession
People grow into it from support, casino content management or promo coordination. Less often they arrive from product or project roles outside the industry.
Working hours: 5/2 with occasional on-call during major releases and tournaments.
Market Demand: Steady demand from mid-sized operators and brands expanding into new markets.
Where to grow next
Live jobs: Casino Operations Manager
FAQ
Is this a technical role?
No, but you need to be confident in the platform back office and understand how game provider integrations work.
Related professions
More in Casino operations
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