spinhireChargeback Specialist
Disputes chargebacks and gathers the evidence that the player really did play with their own money.
Chargeback Specialist, Malta & Cyprus, middle: €2 600–3 500 per month gross · SpinHire data as of
What the role involves
Every chargeback means lost money plus a scheme fine, and a high chargeback ratio gets your acquiring switched off. A Chargeback Specialist prepares dispute representments, pulls together session logs, KYC documents and gameplay history, tracks the statistics by BIN and provider and proposes preventive measures. A narrow role, but one that pays for itself many times over.
Responsibilities
- Preparing and filing dispute representments
- Assembling the evidence: logs, KYC, gameplay and communication history
- Monitoring chargeback rate by provider and market
- Analysing chargeback reasons and putting preventive measures in place
- Liaising with PSPs and acquiring banks
How performance is measured
- Dispute win rate
- Chargeback ratepayment reversals requested through the player's bank
- Amount of funds recovered
Skills required
Professional skills
- Visa and Mastercard dispute rules
- Working in PSP back offices
- Excel and reporting
- Fraud fundamentals
Soft skills
- Meticulous with paperwork
- Persuasive writing
- Patience with routine
Tools
Languages: English B2+ — all correspondence with banks is in English.
Check your pay
Chargeback Specialist · Middle · Malta
SpinHire mid-level benchmark: . Ads with a stated range for this role: fewer than 5, the band is derived from related roles and the region. € per month, gross, excluding bonuses.
How pay grows over time
- Training 3–6 months
- Junior under 2 years €2 000
- Middle 2–4 years €3 050
- Senior 4–7 years €4 400
- Head / Lead 7+ years or a team €6 500
The next level pays +€1 350 a month on average.
Timing is an expert estimate: training or an adjacent role to get in, then seniority levels by years of experience.
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Pay: salary bands by seniority
Ranges are in euros per month, gross (before tax), excluding bonuses. The data comes from industry job postings and offers reported by candidates; figures are a benchmark, not a guarantee.
Malta & Cyprus
| Level | Salary range, €/month | Median |
|---|---|---|
| Junior | €1 700 – €2 300 | €2 000 |
| Middle | €2 600 – €3 500 | €3 050 |
| Senior | €3 800 – €5 000 | €4 400 |
| Head / Lead | €5 500 – €7 500 | €6 500 |
Poland, Romania, Baltics
| Level | Salary range, €/month | Median |
|---|---|---|
| Junior | €1 200 – €1 700 | €1 450 |
| Middle | €1 900 – €2 700 | €2 300 |
| Senior | €3 000 – €4 000 | €3 500 |
| Head / Lead | €4 500 – €6 000 | €5 250 |
Remote · Tbilisi, Yerevan, Kyiv
| Level | Salary range, €/month | Median |
|---|---|---|
| Junior | €900 – €1 400 | €1 150 |
| Middle | €1 600 – €2 300 | €1 950 |
| Senior | €2 600 – €3 600 | €3 100 |
| Head / Lead | €4 000 – €5 500 | €4 750 |
Bonuses: 5–15% annually, sometimes a percentage of the funds recovered.
How to break into the profession
From KYC, support or accounting. In smaller teams the role is often combined with fraud.
Working hours: Monday to Friday.
Market demand: Moderate but constant: without this function, a high-risk operator's acquiring does not survive for long.
Where to grow next
Live jobs: Chargeback Specialist
FAQ
How narrow is this specialisation?
Narrow, but it opens a direct path into payments and fraud — and both neighbouring roles pay noticeably more.
Related roles
More in Payments & anti-fraud
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