spinhireChargeback Specialist
Disputes chargebacks and gathers the evidence that the player really did play with their own money.
Who is this and what does he do?
Every chargeback means lost money plus a scheme fine, and a high chargeback ratio gets your acquiring switched off. A Chargeback Specialist prepares dispute representments, pulls together session logs, KYC documents and gameplay history, tracks the statistics by BIN and provider and proposes preventive measures. A narrow role, but one that pays for itself many times over.
Owns
- Preparing and filing dispute representments
- Assembling the evidence: logs, KYC, gameplay and communication history
- Monitoring chargeback rate by provider and market
- Analysing chargeback reasons and putting preventive measures in place
- Liaising with PSPs and acquiring banks
What metrics are they used to evaluate?
- Dispute win rate
- Chargeback ratepayment reversals requested through the player's bank
- Amount of funds recovered
What should you be able to do?
Professional skills
- Visa and Mastercard dispute rules
- Working in PSP back offices
- Excel and reporting
- Fraud fundamentals
Personal qualities
- Meticulous with paperwork
- Persuasive writing
- Patience with routine
Tools
Languages: English B2+ — all correspondence with banks is in English.
How much do they pay: salaries by grade
Arbs are indicated in euros per month, without the bonus part. The data is collected on industry jobs and offers reported by candidates; The numbers are a guideline, not a guarantee.
Malta & Cyprus
| Grade | Fork, €/month | Median |
|---|---|---|
| Junior | €1 700 – €2 300 | €2 000 |
| Middle | €2 600 – €3 500 | €3 050 |
| Senior | €3 800 – €5 000 | €4 400 |
| Head / Lead | €5 500 – €7 500 | €6 500 |
Poland, Romania, Baltics
| Grade | Fork, €/month | Median |
|---|---|---|
| Junior | €1 200 – €1 700 | €1 450 |
| Middle | €1 900 – €2 700 | €2 300 |
| Senior | €3 000 – €4 000 | €3 500 |
| Head / Lead | €4 500 – €6 000 | €5 250 |
Remote · Tbilisi, Yerevan, Kyiv
| Grade | Fork, €/month | Median |
|---|---|---|
| Junior | €900 – €1 400 | €1 150 |
| Middle | €1 600 – €2 300 | €1 950 |
| Senior | €2 600 – €3 600 | €3 100 |
| Head / Lead | €4 000 – €5 500 | €4 750 |
Bonuses: 5–15% annually, sometimes a percentage of the funds recovered.
How to break into the profession
From KYC, support or accounting. In smaller teams the role is often combined with fraud.
Working hours: Monday to Friday.
Market Demand: Moderate but constant: without this function, a high-risk operator's acquiring does not survive for long.
Where to grow next
jobs for this role
There are currently no open jobs by exact title. Look into general list or subscribe to notifications - the role appears on average several times a month.
FAQ
How narrow is this specialisation?
Narrow, but it opens a direct path into payments and fraud — and both neighbouring roles pay noticeably more.
Related professions
More in Payments & anti-fraud
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