Team Lead SMM Community

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies.
We are looking for a Team Lead SMM Community to join our team!

Requirements:

• Leadership role in Community / Social Media 2+ years;
• Managing a remote team (6+ people);
• Telegram / Instagram as a work environment: DAU, MAU, ER, UGC;
• English Upper-Intermediate or higher;
• Proficiency with BI dashboards and community quality metrics;
• Understanding of SLA as an operational tool: speed, completeness, tone;
• Knowledge of modern community-building practices: mechanics, moderation, gamification.

Will be plus

• Experience at the intersection of community and product/marketing management;
• Deep understanding of business metrics: LTV, Churn Rate, CPA;
• Experience integrating CRM with chats and analytics ensuring transparent tracking of requests and communication quality.

Responsibilities:

• Managing a team of local Community Managers (6+): task setting, syncs, and development through mentoring;
• Developing strategies and content plans for Telegram chats, Instagram, WhatsApp, Discord;
• Analyzing and optimizing Community strategy;
• Establishing communication standards: Tone of Voice, SLA, response structure;
• Synchronizing with SMM, Support, Content teams: sharing insights, ideas, and user triggers;
• Implementing gamification mechanics, automation, and moderation tools;
• Preparing regular Community Quality reports: monthly, quarterly, by GEO;
• Managing SLA metrics via CRM, Tableau, and custom AI bots: response time, sentiment, processing status, etc.

What are the conditions and bonuses?
☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.