Junior Retention Manager - iGaming (Player CRM)

Remote | Full-time | iGaming | Junior role | Player CRM and campaign operations
The opportunity
Start or grow your career in iGaming CRM by helping deliver player communication and retention campaigns. You will work with the practical details that make campaigns effective: accurate segments, clear timing, careful quality checks, and useful performance reporting.
You do not need to have owned a retention strategy before. Experience with CRM, email marketing, lifecycle campaigns, or marketing operations can give you a strong starting point; iGaming experience is a plus.
What you will do

• Support player journeys and CRM campaigns across email, SMS, push, and other channels used by the product.
• Help organize audience segments, campaign content, timing, and required setup with the relevant teams.
• Check campaign details before launch and follow up on issues that could affect the player experience.
• Track campaign performance and prepare clear summaries of key results.
• Help compare results across segments and campaigns and flag patterns worth investigating.
• Maintain campaign calendars, briefs, and documentation so the team can see what ran and what was learned.
• Gradually take on more campaign planning and optimization as you build product and CRM knowledge.

What makes this a strong starting point
You will learn how an iGaming product communicates with players and how CRM activity connects to engagement, retention, and long-term value. The work is close to real campaigns and real performance data, giving you a practical path toward owning larger campaigns and lifecycle journeys.
What you bring

• At least 6 months of practical exposure to CRM, email marketing, lifecycle campaigns, marketing operations, or a related field.
• Comfort working with spreadsheets and checking details carefully.
• Curiosity about campaign performance and willingness to learn basic metrics such as engagement, conversion, retention, and reactivation.
• Clear communication, organized follow-through, and care for the end-user experience.
• Previous iGaming experience is a plus, not a requirement. Familiarity with a CRM or marketing automation platform is useful; GR8 Tech is a plus. English at B1 level is required.