Senior Casino Manager

We are hiring for a fast-growing iGaming company operating in Tier-1 markets.
We are looking for a proactive and analytical Senior Casino Manager to oversee daily casino operations, manage casino content and promotions, and ensure a high-quality player experience.

ABOUT THE ROLE

You will take ownership of day-to-day casino operations, including lobby management, game rotation, bonus configuration, and coordination with platform and game providers.
This role combines Casino Operations, Bonus Management, Content Management, and Partner Coordination.
You will work closely with CRM/Retention, Marketing, Tech, Support, QA, and external partners to ensure smooth casino operations.
WHAT YOU WILL DO
Manage daily online casino operations and ensure service availability
Monitor casino performance and operational KPIs, investigate anomalies, and coordinate issue resolution
Control bonus costs, assess promotion performance, and manage bonus abuse risks
Manage the casino lobby, game categories, content, game selection, and rotation
Configure promotions and bonus mechanics, including free spins, tournaments, missions, and loyalty programs
Ensure accurate configuration of bonus rules, eligibility criteria, and limits
Maintain the promotional calendar together with CRM/Retention
Coordinate with the casino platform, game providers, and third-party services on connections, updates, commercial terms, availability, and quality
Assign operational tasks to platform teams and contractors, track delivery, and validate results with QA
Work with Support and technical teams to resolve issues affecting players
Maintain clear documentation of casino settings, promotions, and operational procedures
WHAT WE ARE LOOKING FOR
3+ years of experience as a Casino Manager within iGaming
Hands-on experience with casino platform back offices and bonus configuration
Experience managing casino lobbies, game portfolios, and promotional activities
Strong understanding of casino operations, bonus economics, and bonus abuse risks
Ability to interpret dashboards, monitor casino KPIs, and make data-driven decisions
Experience defining tasks, managing priorities, and overseeing delivery
Experience managing a small team and coordinating internal teams and external partners
Familiarity with project management tools
AI literacy and the ability to use AI tools effectively in daily work
Strong communication, negotiation, and problem-solving skills
Attention to detail and accountability for casino and bonus settings
A collaborative approach, ownership, and focus on results
Ukrainian or Russian for daily team communication
English at Intermediate (B1) or Upper-Intermediate (B2) level for communication with external partners
WILL BE A PLUS
2+ years of experience in Project Management
A university degree; practical experience and relevant skills are more important
YOUR INITIAL FOCUS
Learn the casino platform, back-office tools, bonus mechanics, and operational procedures
Review casino KPIs, bonus costs, and current promotional activities
Build working relationships with internal teams, contractors, and providers
Review lobby structure, game categories, and game rotation practices
Assess existing operational issues and platform limitations
Take ownership of daily casino operations and the promotional calendar
WHY JOIN
Direct impact on casino performance and the player experience
High level of ownership and autonomy
Close collaboration with CRM, Marketing, Tech, and Operations teams
Opportunity to shape casino operations and promotional activities
An international environment focused on business growth