Head of Support & Automation / Technical Support Team Lead

À propos du spécialiste

Technical support leader with 7 years 10 months of total experience, currently a Technical Support Team Lead at a B2B software company, where he runs 24/7 technical support for a B2B product with a team of 11 employees. Targets a Head of Support & Automation / head of customer service role, full-time, on-site, and is open to relocation within Russia and to business trips. The uploaded CV was an RTF file that was cut off during extraction, so only the most recent position was recovered; earlier roles, tools, automation stack and measurable results are not available yet. No iGaming experience is visible in the recovered part of the CV.

Compétences

Expérience de travail

Technical Support Team Lead — Bcraft, Novosibirsk — 2024–present: 24/7 technical support of a B2B product, team of 11 employees

Éducation

Higher education

Géographie préférée

Russia

Langues

Russian native