CV-000032 · profilo anonimo

Head of Support & Automation / Technical Support Team Lead

Активно ищет 7 anni di esperienza Moscow, Russia ufficio Pronto per il trasferimento

A proposito dello specialista

Technical support leader with 7 years 10 months of total experience, currently a Technical Support Team Lead at a B2B software company, where he runs 24/7 technical support for a B2B product with a team of 11 employees. Targets a Head of Support & Automation / head of customer service role, full-time, on-site, and is open to relocation within Russia and to business trips. The uploaded CV was an RTF file that was cut off during extraction, so only the most recent position was recovered; earlier roles, tools, automation stack and measurable results are not available yet. No iGaming experience is visible in the recovered part of the CV.

Competenze

Technical Support ManagementB2B Product Support24/7 Support OperationsTeam Leadership (11 people)Customer Service ManagementSupport Automation

Esperienza lavorativa

Technical Support Team Lead — Bcraft, Novosibirsk — 2024–present: 24/7 technical support of a B2B product, team of 11 employees

Istruzione

Higher education

Geografia preferita

Russia

Lingue

Russian native