CV-000032 · anonymes Profil

Head of Support & Automation / Technical Support Team Lead

Активно ищет 7 Jahre Erfahrung Moscow, Russia Büro Bereit für den Umzug

Über den Spezialisten

Technical support leader with 7 years 10 months of total experience, currently a Technical Support Team Lead at a B2B software company, where he runs 24/7 technical support for a B2B product with a team of 11 employees. Targets a Head of Support & Automation / head of customer service role, full-time, on-site, and is open to relocation within Russia and to business trips. The uploaded CV was an RTF file that was cut off during extraction, so only the most recent position was recovered; earlier roles, tools, automation stack and measurable results are not available yet. No iGaming experience is visible in the recovered part of the CV.

Skills

Technical Support ManagementB2B Product Support24/7 Support OperationsTeam Leadership (11 people)Customer Service ManagementSupport Automation

Berufserfahrung

Technical Support Team Lead — Bcraft, Novosibirsk — 2024–present: 24/7 technical support of a B2B product, team of 11 employees

Bildung

Higher education

Bevorzugte Geographie

Russia

Sprachen

Russian native