Head of Support & Automation / Technical Support Team Lead

O specjalistce

Technical support leader with 7 years 10 months of total experience, currently a Technical Support Team Lead at a B2B software company, where he runs 24/7 technical support for a B2B product with a team of 11 employees. Targets a Head of Support & Automation / head of customer service role, full-time, on-site, and is open to relocation within Russia and to business trips. The uploaded CV was an RTF file that was cut off during extraction, so only the most recent position was recovered; earlier roles, tools, automation stack and measurable results are not available yet. No iGaming experience is visible in the recovered part of the CV.

Umiejętności

Doświadczenie zawodowe

Technical Support Team Lead — Bcraft, Novosibirsk — 2024–present: 24/7 technical support of a B2B product, team of 11 employees

Edukacja

Higher education

Preferowana geografia

Russia

Języki

Russian native