IT Support Specialist - Junior

We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud®, we communicate with players around the world to promote our client’s platforms, while making sure they play responsibly! 💚
Joining Enteractive means becoming part of an innovative, business-driven, and highly collaborative environment. You’ll have the opportunity to work alongside talented colleagues and support teams working with some of the most established operators in the iGaming industry.
Based at our Malta headquarters, you’ll be one of the first points of contact for day-to-day IT support. You’ll help keep our people connected and productive by troubleshooting technical issues, setting up new employees, maintaining hardware and software, and supporting our wider IT infrastructure.
This is a great opportunity for someone at the beginning of their IT career who enjoys solving problems, helping people, and learning new technologies in a fast-moving environment.
The Role
As a Junior IT Support Specialist, you will

• Provide first-line technical support to employees across the business.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Set up laptops, workstations, accounts, applications, and system access for new joiners.
• Support employee onboarding and offboarding from an IT perspective.
• Install, configure, maintain, and troubleshoot hardware and software.
• Maintain accurate records and inventory of IT equipment and assets.
• Assist with user accounts, permissions, devices, and access management.
• Document IT processes, procedures, and policies where required.
• Escalate more complex technical issues to senior members of the IT team.
• Collaborate with the wider IT team on infrastructure projects, system improvements, and other initiatives.
• Help identify opportunities to improve the employee IT experience and the way we work.

What We’re Looking For
You could be a great fit if you

• Have a genuine interest in technology and enjoy troubleshooting technical problems.
• Are organised and comfortable managing multiple tasks in a fast-paced environment.
• Have a practical, solutions-focused approach to problem-solving.
• Enjoy helping people and can communicate technical information clearly to non-technical colleagues.
• Are proactive, curious, and eager to learn.
• Can work both independently and collaboratively as part of a team.
• Are fluent in written and spoken English.

Previous experience in an IT support or helpdesk environment is an advantage, but we also welcome applications from candidates at the start of their IT career who can demonstrate strong technical aptitude and a willingness to learn.
Useful, But Not Essential
Experience or exposure to any of the following would be an advantage

• VoIP and SIP technologies, such as 3CX, Asterisk, or similar platforms.
• Supporting macOS, Unix/Linux, and Windows environments.
• Microsoft Entra ID, Microsoft Intune, or similar device management/MDM platforms.
• Microsoft 365 administration.
• Basic networking concepts and troubleshooting.
• CompTIA A+, Microsoft certifications, or other relevant IT qualifications.

Benefits

• All the hardware, tools, and software you need to excel.
• Daily breakfast and lunch prepared by our in‑house chef, plus unlimited coffee, tea, and snacks.
• A one-time allowance of €250 for therapy or counselling sessions.
• Comprehensive private health insurance, including in‑patient and out‑patient coverage.
• Access to our chill room with PlayStation, table soccer, and ping pong for mid‑day resets.
• Opportunities for professional development, certifications, and continuous learning.
• Occasional business travel to other offices or industry events.
• Regular Friday socials, team‑building activities, and company‑wide celebrations.

Why Enteractive?
At Enteractive, you’ll join a growing international business where technology plays an important part in how we operate. You’ll gain hands-on experience across a broad range of IT systems and technologies while working closely with experienced colleagues who can help you develop your skills.
If you’re passionate about technology, enjoy solving problems, and want to build your IT career in a dynamic and collaborative environment, we’d love to hear from you.