Director of Casino Operations

Are you a commercially minded operator who thrives on shaping how players experience online casino games? Our client is seeking a Director of Casino Operations to lead the day-to-day commercial performance of our client’s online casino. This remote role lets you work globally, guiding game performance, supplier relationships, player experience, promotions, and cross-functional execution. You will report to the General Manager and act as a trusted operating partner, helping drive growth, profitability, and operational discipline as the business scales in a fast-changing market. You will combine data-driven planning with a hands-on leadership style to turn strategy into clear, executable plans. If you enjoy balancing player delight with commercial results and want to influence every corner of a growing online casino, this is the role for you. Key responsibilities Own key casino performance metrics including revenue, engagement, retention, player value, redemption behavior, and bonus efficiency; identify opportunities and partner with Analytics to study trends and inform planning. Manage relationships with game providers, aggregators, platform vendors, and strategic partners; optimize the game portfolio, content strategy, and supplier economics; evaluate new providers and partnerships. Own the end-to-end operating experience of the casino; remove friction across onboarding, payments, promotions, gameplay, customer support, and redemptions; partner with Product, Payments, Risk, VIP, CRM, and Customer Support to improve journeys. Drive strategic growth and partnerships by identifying opportunities to improve efficiency, engagement, and commercial performance; evaluate vendors, technologies, and initiatives that support long-term growth; support commercial negotiations with suppliers and partners. Lead cross-functional initiatives as a trusted operating partner to the General Manager; establish accountability and operating discipline; help build the foundation needed to scale the business. In the first 12 months, aim to improve key KPIs, increase visibility into supplier performance, enhance player onboarding and experience, develop strategic partnerships, and become a visible member of the leadership team. Requirements 7+ years of experience in online casino, iGaming, sportsbook, social casino, sweepstakes, or related digital gaming businesses. Strong understanding of gaming economics, player behavior, retention, and promotional strategy. Experience managing external vendors, suppliers, or commercial partnerships; proven data-driven decision making. Experience leading cross-functional initiatives in a fast-paced environment; strong analytical, communication, and stakeholder management skills. Preferred: experience working for a leading online casino, iGaming, sweepstakes, or social casino operator; managing game providers, aggregators, and platform partnerships; experience influencing P&L, payments, loyalty, CRM, fraud, or engagement technologies; experience operating in a growth-stage business. Candidate profile: you are a commercially minded operator who enjoys building and improving businesses; you balance KPI review, supplier negotiation, opportunity evaluation, and cross-functional execution, translating strategy into action. Note: This role is remote globally. Relocation is not offered. We have one vacancy. Our client offers a dynamic, inclusive culture, the chance to shape a fast-growing gaming brand from a strategic leadership seat, and a merit-based package that recognizes impact and results.

Требования

7+ years of experience in online casino, iGaming, sportsbook, social casino, sweepstakes, or related digital gaming businesses. Strong understanding of gaming economics, player behavior, retention, and promotional strategy. Experience managing external vendors, suppliers, or commercial partnerships; proven data-driven decision making. Experience leading cross-functional initiatives in a fast-paced environment; strong analytical, communication, and stakeholder management skills. Preferred: experience working for a leading online casino, iGaming, sweepstakes, or social casino operator; managing game providers, aggregators, and platform partnerships; experience influencing P&L, payments, loyalty, CRM, fraud, or engagement technologies; experience operating in a growth-stage business. Candidate profile: you are a commercially minded operator who enjoys building and improving businesses; you balance KPI review, supplier negotiation, opportunity evaluation, and cross-functional execution, tr