Payment Manager

We’re looking for a Payment Manager to own payment operations across our international markets — monitoring performance, resolving issues, and keeping payment flows running at the level our players expect.
The ideal candidate understands acquiring and payment processing in depth, has hands-on experience with Tier-1 markets, and can move fast when something goes wrong — identifying root causes and coordinating resolution without waiting to be told what to do.
💳 What you’ll be doing
Analyse and resolve payment issues: failed, declined, pending, and unsuccessful transactions
Investigate transaction cases and identify root causes of payment failures
Communicate and coordinate with PSPs, acquirers, payment providers, and internal teams to drive fast resolution
Monitor the performance, availability, and stability of payment methods
Track conversion rates, decline rates, and transaction success rates — identify anomalies and act on them
Handle chargebacks and payment disputes
Analyse payment reports, identify recurring errors, technical issues, and unusual transaction patterns
Maintain accurate payment reporting and documentation
Participate in improving payment flows, operational processes, and overall payment performance
Escalate critical payment issues and coordinate resolution with relevant stakeholders
🎯 What we’re looking for
2+ years of experience in Payments, Payment Operations, Payment Support, or a similar role
Proven experience with Tier-1 markets and international payment flows
Strong understanding of acquiring processes, payment processing, and transaction flows — including the roles of PSPs, acquirers, issuers, and payment methods
Practical experience working with PSPs, acquirers, payment gateways, and payment aggregators
Deep knowledge of payment failure reasons, transaction statuses, declines, refunds, reversals, and chargebacks
Experience monitoring and analysing payment performance and conversion metrics
Strong analytical and problem-solving skills with the ability to identify root causes quickly
Ability to work independently and make decisions in a fast-paced environment
Strong communication skills and confidence when dealing with external payment providers
Ability to manage multiple tasks simultaneously and prioritise effectively
High attention to detail, responsibility, and initiative
English Intermediate or higher
✨ What we offer
Fully remote setup
Direct influence on payment performance across international markets
Fast decision cycles and no bureaucracy — when you spot an issue, you own the resolution
Cross-functional collaboration with Product, Risk, Antifraud, and Support teams
Paid vacation and sick days
Full Remote · iGaming · Payments · PSP · Acquiring · Tier-1 · Transaction Monitoring