CV-000412 · anonymous profile

Head of Customer Support Operations

✓ Подтверждённый аккаунт Активно ищет 6 years of experience Copenhagen Metropolitan Area, Denmark remote Expectations €3500 Ready for relocation Выход: Сразу

About the specialist

I am a highly experienced Head of Customer Support with a proven track record in the iGaming industry. I excel at directing and managing all activities related to effective customer service delivery, analyzing data to improve performance, and developing strategic plans for customer service teams. I have successfully led teams, managed KPIs, and implemented procedures to enhance operational efficiency. I am adept at cross-departmental collaboration and committed to fostering a high-performing customer support environment. I am seeking a challenging leadership role where I can leverage my expertise to drive customer satisfaction and business growth.

Skills

Customer Service ManagementKPI MonitoringTeam LeadershipData AnalysisProcess ImprovementTraining & DevelopmentBilling MonitoringiGaming

Work experience

Head of Customer Supportspinwise.com · 2025–2026

Customer Support Team Leadspinwise.com · 2023–2025

Head of Customer SupportNDA iGaming · 2021–2023

Directed and managed all activities relating to the delivery of effective customer service; Analyzed and interpreted data relating to customer service effectiveness.

Education

2019–2022 · Bachelor's degree (HONS), Digital Design & Advertising · The Northern School of Art

Preferred geography

Denmark

Languages

English Professional working proficiency, Latvian Limited working proficiency, Russian - Native