CV-000412 · анонимный профиль

Head of Customer Support Operations

✓ Подтверждённый аккаунт Активно ищет 6 лет опыта Copenhagen Metropolitan Area, Denmark удалёнка Ожидания €3500 Готов к релокации Выход: Сразу

О специалисте

I am a highly experienced Head of Customer Support with a proven track record in the iGaming industry. I excel at directing and managing all activities related to effective customer service delivery, analyzing data to improve performance, and developing strategic plans for customer service teams. I have successfully led teams, managed KPIs, and implemented procedures to enhance operational efficiency. I am adept at cross-departmental collaboration and committed to fostering a high-performing customer support environment. I am seeking a challenging leadership role where I can leverage my expertise to drive customer satisfaction and business growth.

Навыки

Customer Service ManagementKPI MonitoringTeam LeadershipData AnalysisProcess ImprovementTraining & DevelopmentBilling MonitoringiGaming

Опыт работы

Head of Customer Supportspinwise.com · 2025–2026

Customer Support Team Leadspinwise.com · 2023–2025

Head of Customer SupportNDA iGaming · 2021–2023

Directed and managed all activities relating to the delivery of effective customer service; Analyzed and interpreted data relating to customer service effectiveness.

Образование

2019–2022 · Bachelor's degree (HONS), Digital Design & Advertising · The Northern School of Art

Предпочтительная география

Дания

Языки

English Professional working proficiency, Latvian Limited working proficiency, Russian - Native