Retention and Bonus Manager

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.
We are looking for a Retention and Bonus Manager

Requirements:

• 1.5–3+ years of experience in Bonuses, CRM, Retention;
• Experience independently launching promotional campaigns;
• In-depth understanding of bonus mechanics;
• Knowledge of key metrics: GGR, NGR, Bonus Cost, Turnover, Conversion, and Retention;
• Understanding of player segmentation and lifecycle management;
• Experience with A/B testing;
• Proficiency in Excel and Google Sheets;
• Ability to work with BI tools;
• Basic understanding of unit economics.

Responsibilities:

• Independently manage bonus campaigns end-to-end;
• Select bonus mechanics tailored to player segments and lifecycle stages;
• Define bonus terms and calculate their financial impact;
• Analyze campaign performance;
• Optimize Bonus Cost, Conversion, Turnover, and Revenue;
• Develop and test hypotheses;
• Manage the bonus calendar across multiple player segments and GEOs;
• Coordinate launches with CRM, Product, Analytics, Content, and VIP teams.

Benefits

🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal event days, days off;
👨‍⚕️Corporate health insurance program for your well-being;
💵Referral program - enjoy cooperation with your colleagues and get a bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
💁🏼‍♀️Rewards program for mentoring and coaching colleagues;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.