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Bright Solutions Marketing is hiring: Retention / CRM Manager (Remote). Department: Marketing & CRM. Working language: English. The ad does not state a salary; the SpinHire careers directory benchmark for similar roles is €2 000–3 000. Posted 19 Oct 2026, open until 18 Nov 2026. Bright Solutions Marketing has 6 open jobs on SpinHire.
We are launching a new online casino product focused on the UK market and are looking for a hands-on Retention / CRM Manager to strengthen the core team.
You will own player lifecycle, segmentation, retention/reactivation campaigns, automated journeys, bonus mechanics, A/B testing and key metrics such as Retention, Churn, LTV, Repeat Deposits, ARPU and NGR.
Requirements:
2.5+ years in CRM / Retention within iGaming
Strong hands-on online casino experience
Mandatory experience with UK and other Tier-1 GEOs
Segmentation, lifecycle, reactivation and CRM automation
Email / SMS / Push / In-App campaigns
Bonus mechanics, cashback, free spins, loyalty
Experience with Customer.io, Smartico, Optimove, Fast Track, Braze or similar
Strong understanding of Retention, Churn, LTV, FTD, Repeat Deposits, NGR
A/B testing and analytical mindset
English sufficient for international work
Nice to have
Experience building CRM / Retention processes from scratch
Advanced segmentation and personalisation
Loyalty / VIP / gamification experience
Experience mentoring or coordinating CRM specialists
What we offer
A new UK-focused online casino product
Established operational team and strong iGaming background
High level of ownership and direct impact on retention strategy
Opportunity to build and shape CRM / Retention processes almost from scratch
Potential growth into a Retention Lead role as the project scales
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