Senior Operations Manager – Casino & Sportsbook

We are looking for a Senior Operations Manager with proven operational experience in the Portuguese iGaming market , covering both Casino and Sportsbook , who is ready to take the next step in their career and play a strategic role in building an operation from day one. This is a hybrid role based in Portugal , offering the opportunity to join an exciting start-up from day one. It is ideal for an entrepreneurial, hands-on professional with the ambition to build teams, establish processes, and make a direct impact on the company's growth. Your Impact Lead the entire Casino operation, ensuring an outstanding player experience. Oversee the Sportsbook operation and manage relationships with sportsbook providers. Work closely with the Executive Team to define the operational and commercial strategy. Contribute to the P&L by monitoring key metrics such as GGR, NGR, marketing efficiency, and contribution margin. Manage the turnkey platform, third-party suppliers, and product development roadmap. Build and lead teams across Marketing, CRM, and Player Support. Define acquisition, retention, promotional campaign, and VIP strategies. Collaborate with Compliance and other departments to ensure an efficient and fully compliant operation. What We're Looking For ✔ 5+ years of experience in the iGaming industry, including at least 3 years in an operational management role, with proven hands-on experience in the Portuguese regulated market. ✔ Proven hands-on experience managing Online Casino operations. ✔ Strong understanding of Sportsbook operations, with the ability to manage suppliers, promotions, and performance metrics. ✔ Mandatory experience with turnkey platforms such as Digitain, EveryMatrix, BetConstruct, Soft2Bet, The Mill Adventure , or similar. ✔ Experience analysing commercial and financial KPIs, including GGR, NGR, margins, acquisition, and retention . ✔ A hands-on, results-driven mindset with the ability to thrive in a fast-paced start-up environment. ✔ Excellent leadership, organisational, and decision-making skills. ✔ Fluent Portuguese and professional-level English. Nice to Have Experience working for an operator licensed by the SRIJ . Knowledge of platforms such as Digitain, EveryMatrix, BetConstruct, or Soft2Bet . Experience working with Sportsbook providers such as Altenar, Kambi, SBTech, or BetConstruct . Strong knowledge of CRM, Affiliate Marketing, and player retention strategies. Previous involvement in launching an iGaming operator, from licensing through to Go-Live.