VIP Retention Manager (iGaming)

We are looking for an experienced VIP Retention Manager to work with premium players in an online casino.

Responsibilities:

• Manage and grow the VIP client portfolio.
• Provide personal support and high-level service to VIP players.
• Analyze user behavior and prepare personalized offers.
• Coordinate with payments, risk, and CRM teams.
• Participate in creating VIP campaigns, bonus programs, and special promotions.

Requirements:

• Experience in the iGaming industry (VIP, Support, CRM, Retention).
• English B2, both written and spoken.
• Understanding of player behavior analytics and segmentation.
• Strong communication skills, customer focus, ability to work under pressure.

We offer:

• Work in an international team.
• Remote work.
• Competitive salary and performance bonuses.
• Opportunities for professional growth.
• Paid vacation and sick leave.