VIP Manager

We are looking for a VIP Manager to join an international iGaming project and manage an existing portfolio of VIP players.
This is a communication-intensive role with a strong focus on phone calls. It is important that you feel confident speaking with clients regularly, as the work is not limited to chats and messages.
You will work with an established client base and be responsible for player engagement, retention, reactivation, and financial performance.

Responsibilities

Communicate with VIP players primarily by phone, as well as via messengers and email.
Proactively make regular calls to maintain player engagement.
Build strong, long-term relationships with clients.
Retain and reactivate VIP players.
Increase player activity, engagement, and deposits.
Handle objections and challenging client situations during live conversations.
Create personalized offers and select relevant bonus mechanics.
Meet individual financial targets and KPIs.
Analyze your client portfolio and identify opportunities to improve results.

Requirements

Fluent Russian and strong verbal communication skills.
Confidence in handling a high volume of daily phone conversations.
Willingness to contact clients proactively rather than relying only on chats.
At least 6 months of experience in VIP management, retention, sales, account management, or customer support.
Experience in iGaming, gambling, or betting will be a strong advantage.
Ability to build long-term relationships and handle objections.
Empathy, charisma, energy, and the ability to communicate naturally without relying only on scripts.
Strong focus on financial results and comfort with a performance-based compensation model.
Ability to work independently and adapt your approach to each client.
We are also open to candidates from Forex, fintech, crypto, premium customer service, or call-center sales who have strong experience in client retention and phone-based communication.
English is not required.
Conditions
Full-time, fully remote position.
Schedule: 5/2.
Initial training and ongoing support from a Supervisor.
If you enjoy active phone communication, know how to build trusted relationships with clients, and are motivated by measurable results, we would be happy to hear from you