Admin / Support Specialist

We are looking for an attentive and responsible Admin / Support Specialist to work with customers and internal operational processes.
We need someone who is confident working with information and numbers, can analyze data, and pays close attention to detail.
Experience in the gambling industry is not required, but it will be considered a plus.
🕐 WORK SCHEDULE

5/2 based on Prague time:

☀️ Day shift: 09:00–18:00
🌙 Night shift: 00:00–09:00
Type of Agreement: Formal (B2B)
📌 MAIN RESPONSIBILITIES

• At the initial stage, before the product goes live, the main focus will be getting familiar with the product and customer support processes, handling customer inquiries, and learning typical cases.
• Later, providing support to the customer support team on all matters related to customer interactions and resolving customer cases.
• Helping choose the correct solution and providing recommendations for specific situations.
• Handling cases and communicating with internal product teams.
• Maintaining spreadsheets, internal reports, and keeping data up to date.
• Organizing frequently asked questions and improving internal support guidelines.

🎯 REQUIREMENTS

• English level: B2–C1
• Confident with Excel / Google Sheets
• Strong analytical and mathematical thinking
• High attention to detail
• Ability to quickly understand new information and internal systems
• Responsible and independent approach to work
• Willingness to work day or night shifts