Senior Observability Engineer – Production Insights & Instrumentation

EGT Digital is a next-generation tech company focused on all online gaming products. Its portfolio includes Casino Games, Sportsbook, and the all-in-one solution – a Gambling Platform.
EGT Digital is a part of the Euro Games Technology (EGT) Group, headquartered in Sofia, Bulgaria. EGT Group is one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, and North, Central, and South America.
Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement.

About the role

We are looking for a Senior Observability Engineer to help us build strong production visibility across our sportsbook platform.
This role is responsible for designing and building monitoring, dashboards, alerts, reports, health views, and production insights for services, features, business flows, KPIs, integrations, and operational processes.
The ideal candidate is not only a dashboard builder. We need someone who can understand complex production systems, identify meaningful technical and business signals, define useful metrics, create actionable alerts, and make small, safe code changes in Java and C# services when additional instrumentation is needed.
The goal of this role is to make production visible, measurable, understandable, and easier to operate.

Responsibilities

• Build and maintain dashboards for service health, feature health, business flows, KPIs, and production operations.
• Create monitoring views for critical sportsbook flows such as login, bet placement, cashout, settlement, feed processing, odds updates, wallet communication, external integrations, and player journeys.
• Design dashboards that show health by service, business unit, cluster, provider, sport, market, event, channel, and customer flow.
• Define and implement meaningful alerts that detect real production issues while reducing noise and false positives.
• Work with Engineering, QA, NOC, Product, Trading, and Business teams to understand what visibility is missing.
• Analyze production behavior and transform raw technical data into clear operational insight.
• Help teams understand incidents by creating dashboards, reports, queries, and post-incident analysis views.
• Improve production readiness by ensuring important services and features have proper monitoring, alerting, and operational visibility before release.
• Identify recurring production issues and propose better observability, automation, or tooling around them.
• Create reusable monitoring templates, dashboard standards, alerting standards, naming conventions, and operational views.
• Help define useful SLIs, SLOs, service health indicators, business health indicators, and production KPIs.
• Support incident investigation by improving logs, metrics, traces, and business-flow visibility.
• Work with developers through pull requests and code reviews when observability-related changes are required.

Requirements

• Strong experience with production monitoring, observability, dashboards, and alerting
• Hands-on experience with tools such as Grafana, Prometheus, Kibana, ELK/OpenSearch, Loki, or similar
• Good understanding of logs, metrics, traces, latency, error rates, throughput, saturation, and service health
• Ability to read, understand and do small changes Java and C# backend services
• Ability to make small, safe code changes related to observability, logging, metrics, tracing, and health checks
• Strong SQL skills and ability to query production or analytical data sources
• Good understanding of APIs, databases, queues, caches, service-to-service communication, and distributed systems
• Experience building dashboards and alerts for both technical and non-technical users
• Ability to understand business processes and translate them into measurable indicators
• Strong analytical thinking and ability to investigate production behavior using data
• Ability to work with developers through pull requests, code reviews, testing, and release coordination
• Good communication skills and ability to work with Engineering, QA, NOC, Product, Trading, and Business stakeholders

Nice to have

• Experience in sportsbook, gaming, fintech, payments, trading, or other high-volume transactional platforms
• Experience with Kafka, Redis, PostgreSQL, Kubernetes, Java/Spring Boot, .NET/C#, or microservices
• Experience with SLOs, SLIs, incident management, production readiness, or SRE practices
• Experience building business dashboards, operational reports, or production impact analysis views
• Experience with synthetic monitoring, health checks, dependency maps, or automated incident diagnostics
• Experience reducing alert noise and improving alert quality
• Basic scripting or automation experience

What we offer

• Competitive salary
• Performance-based annual bonus
• Performance evaluation
• 25 days paid annual leave
• Work from home option – 2 days weekly
• Flexible working schedule
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office

Thanks for taking the time to apply! Your application will be kept fully confidential — we’ll reach out personally if you’re shortlisted for an interview.