Middle Live Account Manager

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.
But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a skilled and highly driven Middle Live Account Manager on Malta!

About the job:

EM Live is seeking a commercially minded Account Manager to build strong customer relationships and help partners maximise the value of our live casino offering. This is a mid-level role for someone who understands the live gaming provider landscape, takes ownership, and is motivated to grow accounts through insight, responsiveness, and consistent execution.
The successful candidate will combine at least three years of relevant industry experience with a hungry, proactive mindset. They will be confident working with customers and internal teams, curious about the product and market, and willing to keep learning as EM Live grows.

Key Responsibilities:

• Own and develop a portfolio of EM Live customers, acting as their primary commercial contact.
• Build trusted relationships with customer stakeholders and maintain a clear understanding of their objectives, priorities, and challenges.
• Create and execute account plans that support retention, revenue growth, product adoption, and long-term partnership value.
• Identify upsell and cross-sell opportunities across EM Live products, tables, markets, and promotional initiatives.
• Monitor account performance, player and market trends, and key commercial indicators; turn insights into clear customer recommendations.
• Lead regular business reviews and provide accurate updates on performance, opportunities, risks, and agreed actions.
• Coordinate effectively with commercial, product, operations, marketing, and technical teams to deliver for customers.
• Work with customers to optimise EM Live site positioning, visibility, and placement across casino lobbies and relevant promotional areas.
• Plan, coordinate, and evaluate customer promotions that drive awareness, engagement, and commercial performance.
• Support launches, integrations, and new-market activity, ensuring stakeholders remain informed and aligned.
• Maintain accurate account records, commercial forecasts, opportunities, and next steps in the relevant systems.
• Stay informed about the live casino market, competitor activity, and emerging customer needs.

Requirements:

• At least three years of account management, commercial, or partner-facing experience with a live gaming provider.
• Practical understanding of live casino products, operator needs, commercial models, and the wider online gaming ecosystem.
• Demonstrated ability to manage customer relationships, prioritise competing demands, and follow through on commitments.
• Strong written and verbal communication skills, including the confidence to lead customer meetings and business reviews.
• Commercial awareness and comfort using performance data to identify opportunities and recommend actions.
• Collaborative working style and the ability to influence internal stakeholders without direct authority.
• Strong organisation, attention to detail, and a disciplined approach to forecasting and account planning.
• Demonstrated experience and practical knowledge of site positioning, including optimising live casino visibility and placement within operator lobbies.
• Hands-on experience planning, running, and reviewing customer promotions that support engagement and revenue growth.

Desirable:

• Experience supporting live casino launches, integrations, dedicated tables, or branded environments.
• Experience working across multiple countries, cultures, or customer segments.
• Turkish language skills are preferred.

What Success Looks Like:

• Hungry: actively looks for opportunities, asks the right questions, and is not satisfied with simply maintaining the status quo.
• Motivated: takes ownership of outcomes, follows through, and brings energy and resilience to customer challenges.
• Willing to learn: seeks feedback, builds product and market knowledge quickly, and adapts as the business evolves.
• Customer-focused: listens carefully, communicates clearly, and balances customer needs with sustainable commercial outcomes.
• Collaborative: works constructively across teams and shares information early to keep delivery on track.

Here's what we offer:

• Start with a competitive number of annual leave days, increasing as you grow with us.
• Private Medical Subscription.
• 3 sick leave days per year, no doctor's note required.
• Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Gym membership.
• Meal allowance.
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool?
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.