Shift Supervisor

About the specialist

• Supported junior agents with complex customer cases, service-quality questions and day-to-day operational decisions. • Handled escalations across live support and phone channels while maintaining clear, professional communication in a high-pressure environment. • Mentored colleagues, shared process guidance and helped organize team workflows to deliver consistent customer service. • Assisted customers through live chat and inbound and outbound calls, resolving account and service-related questions. • Documented cases accurately, followed internal procedures and escalated technical or sensitive issues to the appropriate teams

Skills

Work experience

Education

Bachelor of Science: English Language Teaching

Languages

English C1 Turkish C2