spinhireVIP Customer Support Agent (iGaming)
About the specialist
Multilingual customer support specialist working remotely as a VIP Customer Support Agent for an iGaming support provider, handling 100–120 client interactions per day by email. Supports players with payments, account verification, bonuses and technical issues, reviews player activity to offer suitable promotions, escalates complex cases in CRM systems and coordinates with fraud, payments and marketing teams. Previously a VIP customer service agent for a global travel platform via a BPO in Portugal and, earlier, about five years as a sports-betting terminal operator in Tunisia, explaining the betting platform, odds and statistics to bettors. Also managed a café and owned a retail store, including hiring and training staff. Native Arabic, advanced French and English, intermediate Portuguese. Looking for a remote CS Agent, VIP CS Agent or VIP Manager role in iGaming.
Skills
Work experience
100–120 daily email interactions; payments, verification, bonuses, VIP care; CRM escalations with fraud/payments/marketing
Email support for iGaming customers
Fast resolution of customer complaints
Daily operations, cash procedures, staff recruitment and training
Sales, customer advice, inventory management
Onboarding bettors, explaining platform, odds and statistics
Education
Licence (bachelor) in English — Faculty of Letters and Humanities, Sfax, Tunisia (2013–present) Baccalauréat — private lycée, Sfax, Tunisia, 2013
Languages
Arabic native, French advanced, English advanced, Portuguese intermediate