spinhireHead of Support Operations (iGaming)
About the specialist
Support operations leader with 10+ years across iGaming, banking and risk operations. Since 2021 has run end-to-end support operations for an online gambling business: leading, scheduling and training the support team across chat, ticket and escalation channels, handling deposit and withdrawal cases with payment providers and PSPs, coordinating affiliate and partner program workflows (onboarding, commissions, reporting) and assisting company leadership with partner communication and reporting. Earlier spent about seven years in banking, including EMEA intraday risk and overdraft limit monitoring at a global bank in Warsaw, plus business sales and credit underwriting roles. Comfortable with online payments, digital wallets and crypto-related payment cases. Looking for a remote or EMEA-based role in support operations, payments or affiliate/partner operations in iGaming.
Skills
Work experience
Runs full support operations, team scheduling and QC; handles payment provider and affiliate program workflows, assists leadership with reporting
Monitored intraday risk exposure and overdraft limits for corporate clients across EMEA; reported lending limit and compliance breaches
Sales strategies for banking products, sales and marketing reporting for top management
Reviewed and approved loan applications within limits, analyzed applicant credit history
Education
Bachelor, Economics — Belarusian State University, 2006–2011 Bachelor, Translation and Interpretation — Belarusian State University, 2006–2011
Preferred geography
Remote, EMEA
Languages
Russian native, Belarusian native, English Upper-Intermediate (professional working), Polish limited working