spinhireVIP Manager - Shift Lead
About the specialist
I am a specialist with experience in iGaming since 2020, focusing on VIP Account Management, Retention, Customer Support, CRM, Payments, Antifraud, and Quality Control. I have experience as a Shift Lead, managing a team of 6+ employees, controlling KPI and SLA, distributing tasks, training staff, and optimizing workflows. My professional skills include VIP Management, Retention, Customer Experience, Team Leadership, Shift Management, Quality Assurance, handling complex client situations, and managing payments, deposits, withdrawals, bonuses, and verification. I am proficient in CRM Administration, escalation handling, and cross-departmental collaboration. I am responsible, stress-resistant, quickly adapt to new tools and processes, and can make independent decisions, organize team work, and ensure a high level of customer service. I am looking for roles such as VIP Manager, VIP Retention Manager, Senior Account Manager, Shift Lead, or Team Lead in international iGaming companies.
Skills
Work experience
3 NDA — Managed a team of 6+ employees, controlled KPI, SLA, and customer service quality, and resolved complex client situations.
Administered operational processes of an online casino, managed CRM tools, and created promotional content.
Provided personal support to VIP clients, managed retention and reactivation, and handled payment issues.
Consulted clients via chat and phone, and scheduled meetings.
Handled calls, consulted on products, sold products, and controlled couriers.
Education
Среднее образование
Languages
Узбекский native, Russian C2, Arabic B1, English A1