spinhirePlayer Success Specialist
About the specialist
I am an experienced Customer Service and Player Success Specialist with over 10 years of experience in customer support, financial services, and online gaming environments. I am skilled in KYC verification, AML compliance support, payment processing, account management, and customer retention. I have a proven ability to resolve customer issues efficiently while maintaining high levels of customer satisfaction. I am looking for a role where I can leverage my expertise in player success and customer support within the iGaming industry.
Skills
Work experience
KYC verification, customer support, AML compliance, safer gambling support, payment and betting query resolution.
Handled betting queries, deposits, withdrawals, and customer account support.
Assisted clients with insurance claims and provided customer support.
Collected outstanding payments and traced customers.
Handled billing queries, processed payments, and provided customer support.
Facilitated bookings and assisted customers with reservations.
Assisted customers with queries and support relating to Heights products, including supplements and merchandise, for their Shopify store.
Education
BA (Incomplete) – University of the Western Cape Bcur Nursing (Incomplete) – Nelson Mandela Metropolitan University Grade 12 – Cape Town High School (2008)
Preferred geography
Remote
Languages
English C1