CV-000520 · anonymous profile

Customer Success Manager / Business Analyst (iGaming

✓ Подтверждённый аккаунт Активно ищет 6 years of experience Cyprus remote

About the specialist

Customer Success and Business Analysis professional with 6+ years across fintech, financial services, B2B SaaS and iGaming. At an iGaming company led the end-to-end redesign of an internal CRM system: gathered requirements, designed user scenarios and interfaces, coordinated the Product Owner and developers, and ran testing and acceptance. Earlier worked as an Affiliate Manager in iGaming, managing partner relationships, analysing partnership performance and preparing reports. Spent three years as an Enterprise Client Success Specialist at a New York B2B SaaS provider, serving major international financial institutions: onboarding, adoption of new functionality, high-priority incident management and turning client feedback into product requirements. Background in brokerage client service. Looking for remote work.

Skills

Enterprise Customer SuccessAccount ManagementClient RetentionBusiness AnalysisRequirements GatheringCRM OptimizationUser Scenarios & User FlowsAffiliate & Partner Management

Work experience

Business Analyst, iGaming company (02/2025 – 09/2026); Affiliate Manager, iGaming operator (10/2024 – 02/2025); Enterprise Client Success Specialist, Hazeltree, remote (05/2021 – 06/2024); Client Service Specialist, BCS Cyprus (10/2017 – 11/2020)

Education

Bachelor's in Global Economy (Advanced Math), Novosibirsk State University, 2017

Preferred geography

Remote

Languages

English, Russian, French