CV-000500 · anonymous profile

Head Payment Support

✓ Подтверждённый аккаунт Активно ищет 4 years of experience Belarus, Minsk remote Expectations $2 500 net Выход: Available to start immediately.

About the specialist

I am a highly motivated and results-oriented professional with 4 years and 9 months of experience in iGaming, specializing in payment support and account management. I excel at building and leading high-performing teams, optimizing processes, and driving significant growth. For example, I successfully built and launched an Account Management team of 7 people from scratch, managing over 350 agents across 30+ LATAM GEOs. I have also launched 5 new projects in various GEOs, including Latin America, South Korea, CIS, and India, while managing teams of up to 150 people. I am seeking a challenging role where I can leverage my leadership and operational expertise to contribute to a company's success.

Skills

Payment systemsTechnical supportTeam managementProcess managementKPIsReportingOnboardingFraud

Work experience

Head of Account ManagementQ Lead · 2026–Present

Built and launched an Account Management team of 7 people from scratch; Managed 350+ agents across 30+ LATAM GEOs; Developed motivational programs to increase prepayments and agent activity.

Head Payment SupportIT SCOUT · 2022–Present

Launched 5 new projects across various GEOs (LATAM, South Korea, CIS, India); Managed teams of up to 150 employees; Controlled key processes and metrics for 12 products.

Client ManagerBasseyny Atlantika · 2022–2022

Prepared contracts and consulted clients on subscriptions.

Education

2020 · Incomplete Higher Education · North-Caucasus Social Institute, Stavropol

Preferred geography

Remote

Languages

Russian native