spinhireTechnical Support Specialist
✓ Подтверждённый аккаунт
Активно ищет
2 years of experience
Алматы, Kazakhstan
remote
Expectations $800
About the specialist
I am a Technical Support Specialist with over 2 years of experience providing customer and partner support via email, chat, and inbound requests. I excel at troubleshooting, managing helpdesk tickets, and investigating issues using Metabase, databases, and internal tools. I am adept at handling complex and negative cases with clear and effective communication, ensuring high service quality and meeting response-time standards. I am seeking a role where I can leverage my technical support and customer service skills.
Skills
HelpdeskMetabasedatabasesemail supportchat supporttroubleshootingcustomer communicationdata processing
Work experience
Technical Support Specialist
Provided customer support in English via email, maintained service quality standards.
Technical Support Specialist
Handled customer requests and provided technical support across multiple communication channels.
Languages
English B2, Russian Fluent