spinhireCustomer Service & Administration
About the specialist
I am a customer service and administration professional with daily customer contact and expertise in credit assessments. I identify anomalies and patterns to proactively prevent payment defaults and fraudulent orders. I work diligently and structured, maintaining composure even with changing priorities. Since my youth, I have been interested in fraud schemes and payment processing, and I aim to apply this knowledge in a Fraud Monitoring role. I am ready for 24/7 shift operations.
Skills
Work experience
Processed customer inquiries and resolved order-related issues, conducted credit assessments and identified patterns to prevent fraud and payment defaults
Managed goods receipt, booking materials in EDV system, and high-bay warehouse management
Performed quality controls and commissioned customer orders
Conducted quality control of incoming goods and booked them into the EDV system
Education
2017–2020 · Logistician EFZ · PESTALOZZI AG (Apprenticeship)
Preferred geography
Switzerland, Europe
Languages
German native, English C1, Italian B2, French A2