CV-000451 · anonymous profile

Crypto Customer Support & Operations Specialist

✓ Подтверждённый аккаунт Активно ищет 8 years of experience Da Nang, Vietnam remote

About the specialist

I am a disciplined and detail-focused Support & Operations Specialist with a proven foundation in technical diagnostics, root cause analysis, and strict procedural compliance. I have experience in live chat resolution, P2P transaction troubleshooting, and blockchain verification via public explorers. I am highly vigilant regarding account security, phishing prevention, and anti-fraud workflows. In my previous role, I handled high-volume customer inquiries, troubleshooting delayed cryptocurrency deposits and withdrawals by tracking TxID status across Tronscan and Etherscan. I maintained an average first response time (FRT) under 90 seconds with a 95%+ user satisfaction rating. I am seeking a remote role in crypto customer support or operations.

Skills

Crypto Customer SupportTransaction DiagnosticsP2P Dispute ResolutionDeposit RecoveryCompliance & SecurityZendeskIntercomJira

Work experience

Remote Operations & P2P Support AssistantFintech & Digital Asset Services · 2023–Present

Handled high-volume customer inquiries via live chat and messaging queues in Russian and English; Maintained an average first response time (FRT) under 90 seconds with a 95%+ user satisfaction rating.

Technical Diagnostics & Quality Control Specialist (NDT)Engineering & Inspection Services · 2018–2023

Executed high-precision technical inspections adhering strictly to state regulatory standards and safety SOPs; Conducted methodical root-cause evaluations on technical anomalies, maintaining detailed defect logs and incident reports.

Education

Associate Degree in Technical Maintenance & Diagnostics · Saint Petersburg Technical & Automotive College Certified Non-Destructive Testing & Quality Diagnostics Specialist (NDT) · State Accredited

Languages

Russian native, English B1-B2