spinhireCustomer Support Specialist
About the specialist
I am a Customer Support Specialist with experience in the iGaming industry, passionate about CRM, retention marketing, and customer lifecycle management. I have provided live chat support for iGaming users, assisting with accounts, payments, verification, bonuses, and promotions, while maintaining high service standards. My background also includes managing online product sales through e-commerce platforms and optimizing advertising campaigns using Meta Ads, driving traffic and improving results through performance analysis. I have developed a practical understanding of cryptocurrency platforms and user acquisition activities. I am looking to transition into a Junior CRM Manager role, leveraging my customer experience knowledge, analytical thinking, and understanding of user behavior to contribute to retention strategies and customer engagement within the iGaming industry.
Skills
Work experience
Provided live chat support for iGaming users and resolved customer issues; Developed knowledge of user behavior and retention.
2024–2025 · Digital Marketing & E-commerce Projects — Managed online product sales and optimized advertising campaigns using Meta Ads; Analyzed campaign performance and customer behavior to improve results.
2024–Present · Cryptocurrency Platforms & Affiliate Activities — Developed practical understanding of cryptocurrency platforms and digital assets; Gained experience with crypto exchanges, account management processes, and online platforms.
Education
2023–Present · Bachelor's Degree in Computer Science · Kharkiv National University of Radio Electronics
Languages
Russian native, Ukrainian native, English B2, Portuguese B1