spinhireTeam Lead
About the specialist
I have over 5 years of experience in the gambling and betting industry, specializing in VIP client management. I progressed from a VIP Manager to a Team Lead, where I was instrumental in launching and developing a key client department. I have managed teams of up to 16 people, overseeing process building, achieving business metrics, and ensuring high-quality customer service. My experience spans international markets, including Kazakhstan, Azerbaijan, Uzbekistan, India, Canada, and CIS, with a focus on tailoring strategies for the VIP segment. I am proficient in team management, employee development, process optimization, customer retention, and developing motivational bonus systems. I am seeking Team Lead opportunities in People Management, Operations, Customer Experience, Customer Success, and Key Account Management.
Skills
Work experience
Managed a team of up to 16 managers, conducted 70+ interviews, trained and onboarded 50+ employees, built and optimized processes, developed internal regulations and documentation, managed KPIs, analyzed team performance, created motivation systems, and improved customer service quality.
Education
2017–2021 · Bachelor's Degree · Borys Grinchenko Kyiv Metropolitan University
Preferred geography
Ukraine
Languages
Ukrainian native, English C1