CV-000303 · anonymous profile

Duty Manager

✓ Подтверждённый аккаунт Активно ищет 2 years of experience El Jadida, Morocco remote Expectations $1000 Выход: Immediately

About the specialist

Worked in sportsbook operations at William Hill, supporting customers with betting, account and payment-related queries. Conducted KYC and verification checks, handled high-value bets and refund/payment escalations, monitored customer activity, and resolved issues while following compliance and responsible gambling procedures. Also supported day-to-day team operations and handled difficult customer situations professionally.

Skills

Financial AnalysisAdvanced ExcelData AnalysisKYC & Regulatory ComplianceMicrosoft Office SuiteCash ReconciliationCustomer ServiceTeam Leadership

Work experience

Duty Manager - Customer Service RepresentativeWilliam Hill · 2024–2026

Led day-to-day office operations and supported team performance; Handled cash reconciliation and ensured compliance with UK gambling regulations

Assistant ManagerThe Food Lab (Fish And Chips Restaurant) · 2023–2024

Handled cash and card payments accurately and managed daily transactions; Supported day-to-day restaurant operations

Education

2024 · Bachelor of Arts, Business And Management (Finance) · Cardiff Metropolitan University

Preferred geography

Remote, Morocco

Languages

Arabic native, English fluent