spinhireCustomer Support executive (Voice/Non Voice)
About the specialist
Customer Support & Calling Professional with 3+ years of iGaming experience across customer support and outbound calling, plus data-entry experience in the Assam Public Distribution System. Experienced in supporting Indian customers through live chat, email and outbound calls, resolving account and payment-related concerns, handling complaints, documenting interactions in CRM systems, and coordinating with internal teams. Strong communicator with hands-on experience in deposits, withdrawals, KYC, gaming queries, customer follow-up and high-volume support environments. Supported customers through live chat and email, providing fast and professional assistance. Resolved queries related to.
Skills
Work experience
2022–2026 · Customer Support Executive / Calling Support Executive – iGaming
Provided customer support to Indian users through live chat and outbound calls. Handled account-related queries, deposits, withdrawals, betting and gaming services, bonuses, promotions, KYC verification, and general platform issues. Resolved customer complaints professionally and escalated complex cases when required. Used CRM systems and support tools to review customer information, maintain accurate records, track tickets, document interactions, and follow up on unresolved issues. Managed high-volume customer interactions while maintaining a calm, professional, and customer-focused approach.
Data Entry Operator – Assam Public Distribution System (PDS), Silchar
Managed data entry and documentation tasks with a strong focus on accuracy, record maintenance, and timely completion of assigned work.
Education
Bachelor of Science (B.Sc.) – Assam University, Assam, India
Preferred geography
India / Remote – Open to international remote opportunities
Languages
English – Fluent, Hindi – Fluent, Bengali – Fluent