spinhireCustomer Support Team Lead
About the specialist
I am a performance-driven customer support and operations professional with over 7 years of experience in customer service, sales, gaming support, CRM operations, and team leadership. I excel at handling customer queries, managing support workflows, and monitoring KPIs to drive service quality. In my previous role, I achieved 150% of monthly sales targets and maintained a 25% average conversion rate. I am seeking a challenging role in the iGaming industry where I can leverage my strong communication, problem-solving, and team coordination skills to enhance customer satisfaction and operational efficiency.
Skills
Work experience
Provided customer support for gaming-related queries and account/service concerns.
Achieved 150% of monthly sales targets and maintained a 25% average conversion rate.
Led a CSA team ensuring adherence to SLA and quality metrics.
Managed CRM tickets and resolved customer issues promptly and accurately.
Supervised team operations within the healthcare division and monitored daily KPIs.
Education
2020 · Bachelor of Engineering (Mechanical Engineering) – G.H. Raisoni Engineering & Technology, Nagpur 2018 · Diploma in Mechanical Engineering – G.H. Raisoni Engineering & Technology
Preferred geography
Remote
Languages
English, Hindi, Marathi