iGaming operator (NDA)

About the specialist

VIP operations · P2P anti-fraud · AI automation Baku, Azerbaijan · Remote · Relocation considered Support and operations specialist with hands-on experience in iGaming VIP care, P2P payment anti-fraud and delivery support. Uses AI to speed up case handling and process automation, and builds software with agent- VIP Manager / VIP Duty Manager 2024 International iGaming operator (NDA) · Remote, Baku · Two-person shifts • Supported VIP players across ~15 casino brands in Tier 1 markets: Europe, Canada, Australia and New • Closed ~400 tickets per shift in Intercom and Chat2Desk, typically reaching ~200% of the shift ticket target. • Handled account and payment cases for VIP players with €5–20M

Skills