CV-000188 · anonymous profile

Senior VIP Account Manager (iGaming)

Активно ищет 7 years of experience Israel remote

About the specialist

Senior VIP account manager with 7 years in online gaming, six of them focused on VIP retention at an online casino operator. Managed a portfolio of 200+ VIP players across the UK, Canada, Belgium and wider Europe producing $150,000 to $500,000 in monthly GGR, owning GGR and LTV targets rather than only reporting on them. Reactivated dormant accounts using self-built player segmentation, with several reactivated players returning to deposit $3,000 to $10,000 per month. Resolves KYC/AML flags and backend blocks on VIP cashouts, including crypto and Web3 transactions, by working directly with payments, risk and tech teams. Started in player support with a 4.6/5 CSAT average and moved into the VIP division after 11 months; has trained a junior agent to cover VIP accounts. Bilingual English/French.

Skills

VIP account managementPlayer retentionChurn mitigationPlayer segmentationKYC/AML escalationsPayments and risk coordinationCrypto and Web3 transactionsiGaming back-office CRM

Work experience

Senior VIP Account Manager — online casino operator — [скрыто]: portfolio of 200+ VIP accounts across the UK, Canada and Europe with $150,000-$500,000 monthly GGR; daily dashboard tracking and 30+ personalised outbound messages a day.

Customer Service Agentonline casino operator · 2020

Live chat, email and phone support for regular and VIP players, 4.6/5 CSAT; promoted to the VIP division after 11 months.

Sales Development Representativeglobal mobility and consulting firm · 2019

Outbound qualification of international prospects, 15% conversion of qualified leads.

Education

High School Diploma

Preferred geography

Remote (global), Europe

Languages

French: native, English: fluent, Hebrew: limited working proficiency