VIP Account Manager/ Junior CRM manager

About the specialist

VIP Account Manager | VIP Retention | iGaming iGaming professional with 2+ years of experience in customer support and VIP player communication. Hands-on experience with player reactivation, outbound calls and messaging, retention-focused communication, CRM and case management, and coordination with VIP, KYC and Finance teams. Comfortable handling complex player cases and high volumes of requests while keeping communication clear and personal. Native Arabic speaker with advanced Russian and English. VIP Player Communication | Player Retention & Reactivation | Outbound Calls & Messaging | Customer Relationship Management | Customer Engagement | CRM & Case Management | KYC & Responsible

Skills

Languages

English C1, Arabi native/ Russian C1