Customer Success Manager

About the specialist

Customer-focused professional with 5+ years of experience in client-facing roles across digital services, live operations, and tourism product management. Proven ability to manage high-volume workflows (500+ daily cases) while maintaining strong quality and performance KPIs. Skilled in communication, problem-solving, and delivering positive customer experiences in fast-paced environments. Experienced in handling sensitive content, resolving complex issues, and contributing to overall customer satisfaction and retention. PRODUCT MANAGER May 2026 — Sep 2026 ●Managed the end-to-end product lifecycle for Georgia-based tour packages, from concept and market research through launch and post-trip

Skills

Work experience

Preferred geography

Georgia, emea

Languages

English c1 , Georgian native