spinhireCustomer Support / KYC Agent — entry-level iGaming
About the specialist
Customer support specialist with five years of combined experience: three years in front-line customer service and two years in computer-based administrative work. Handled inquiries, complaints and service issues over chat and email, de-escalated difficult cases, passed complex problems on through formal escalation procedures and kept records accurate under peak load. The administrative role covered daily data entry, digital document processing and Microsoft Office work across large volumes of information. No commercial iGaming employment yet; the domain has been studied independently, covering KYC and account verification, deposit and withdrawal support, payment issues, bonus and promotion queries, responsible gaming procedures and sportsbook terminology. Targets a remote first-line support or verification role in an online gaming company; open to rotational and night shifts.
Skills
Work experience
Customer Service Representative — customer service employer, Bangladesh — 3 years: handled inquiries, complaints and escalations, kept accurate service records, worked to set service standards under peak load.
Computer / Administrative Support — administrative services employer, Bangladesh — 2 years: daily data entry, digital record management, document preparation and processing in Microsoft Office and web-based tools.
Education
Higher Secondary Certificate (HSC) — Bangladesh
Preferred geography
Remote
Languages
Bangla — native; English — intermediate