VIP Manager

NDA, VIP-manager

June, 2025 - September, 2026

Communicated with customers in chats on the website, sent out emails (information about bonuses, building trust, cross-selling,

reactivation). Personalized bonus mailing, built trusting relationships with clients, cross-selled other company projects.

Maintained the client database, player retention. Resolved issues with deposits, withdrawals and gaming transactions. Assisted

with customers technical and financial issues. Interacted with payment, security and risk management departments. Collected

and analyzed user feedback, identified recurring issues, and forwarded them to relevant departments for service improvement

and optimization. Worked with bonus programs and promotional campaigns. I had my own client base which I made contacts

with. Worked with LTV, churn, retention and NGR/GGR metrics, crypto payments.

Andersen, Lead Generation Specialist

December, 2024 - June, 2025

Gained experience in lead generation and working with LinkedIn: learned how to improve account social selling index, used the

SalesNavigator tool. Conducted in-depth research on the market, companies, clients, and management positions. I’ve created

personalized messages and maintained constant contact with clients. I learned business correspondence skills in English and

Russian, and coordinated interaction with the sales department. Furthermore, I adapted communication strategy templates to

specific companies and positions.

NDA, Support Specialist, VIP manager

April, 2022 - November, 2024

Processed customer requests, performed verification, advised users on website functionality, provided information about

bonuses, credit them; created and processed requests for failed deposits, missed payments, and unactivated bonuses. Detected

accounts with suspicious activity; assisted in restoring and blocking accounts.