spinhireHead of Operations
About the specialist
I am a results-driven operations manager with over 5 years of experience in the iGaming industry. I excel at managing end-to-end business operations, developing product strategies, and leading cross-functional teams to achieve strategic goals. I have successfully overseen the preparation of documentation for company registration and licensing, led negotiations with investors and key business partners, and managed affiliate operations from acquisition to deal closing. I am adept at monitoring operational KPIs, identifying process improvements, and implementing SOPs to enhance efficiency. I am seeking a challenging role where I can leverage my expertise in iGaming operations, payment partnerships, and team leadership to drive significant business growth.
Skills
Work experience
Managed Customer Care, Retention, and Marketing department heads, overseeing team performance and execution of operational strategy; Led negotiations with investors, software providers, and key business partners.
Managed day-to-day operations of an iGaming project (Casino & Sportsbook); Monitored operational KPIs, team performance, and business metrics.
Monitored transactions and ensured uninterrupted payment operations; Performed Anti-Fraud analysis of player activity and KYC.
Led day-to-day operations of the Customer Care team; Optimized support workflows and ticket-handling processes.
Supervised customer support agents, overseeing daily activities and task execution; Delivered onboarding and training to new hires.
Handled customer inquiries via chat, email, and phone for sportsbook and casino; Resolved issues related to player accounts.
Education
2022–2024 · Master of Public Administration · Taras Shevchenko National University 2023–2019 · Bachelor of Law · Yaroslav Mudryi National Law University 2022–2018 · Bachelor of International Relationships · National University of Kyiv-Mohyla Academy
Preferred geography
Ukraine, Russia, Kazakhstan, Mexico, Chile, Argentina, Brazil, Germany, France, Czech Republic, Poland
Languages
Russian, Ukrainian, English, German, Spanish