Customer Service Deputy Manager

Player support

salary not specified

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▮ Summary

Bet365 is hiring: Customer Service Deputy Manager (Bogotá, Bogota D.C., Colombia, office). Department: Player support. Working language: English. The ad does not state a salary; the SpinHire careers directory benchmark for similar roles is €1 600–2 200. Posted 6 Oct 2026, open until 20 Nov 2026. Bet365 has 182 open jobs on SpinHire.

▮ Description

The Customer Service department shapes memorable experiences for customers worldwide, maintaining rigorous standards and supporting continuous business growth.
Operating at a senior level, you will monitor and manage daily departmental workloads while coaching a dedicated team. This hands-on role involves driving procedural changes, refining internal practices, and ensuring every customer interaction reflects our trusted brand values.

Establish and maintain effective succession planning frameworks within the department
Ensure adherence to all Responsible Gambling policies and procedures at all times
Review existing departmental procedures and implement enhanced practices
Drive departmental efficiency and continuous improvement while maintaining exceptional service levels
Investigate technical issues thoroughly and liaise effectively with management teams
Analyze customer contact handling to identify key areas for operational enhancement
Develop quality and productivity benchmarks across the department
Support management in championing the customer service ethos
Act as a primary point of escalation for complex customer issues raised by Supervisors
Advanced planning, organisation and time management capabilities
Strong self-motivation with a clear drive for success
Proven leadership in people management
Decisive management of teams under pressure
Rigorous analysis of operational data for informed decision-making
Comprehensive knowledge of customer service policies and procedures

Deputy Manager, Customer service, Operations Manager
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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

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