SUPV CASINO GAMES DR

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Responsible for the conduct of table games for assigned shift in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls.
While acting in the Supervisor capacity, the Dual Rate Supervisor Casino Games/Dealer reports to the Assistant Manager Casino Games Shift or Dual Rate Assistant Manager Casino Games Shift/Supervisor Casino Games on matters of policy and procedure. While acting in the Dealer or Dealer Poker capacity, the Dual Rate Supervisor Casino Games/Dealer reports to the Supervisor Casino Games on matters of policy and procedure. At all times, the Dual Rate Supervisor Casino Games/Dealer reports to the Supervisor Casino Games for administrative purposes.
At no time does the Dual Rate Supervisor Casino Games/Dealer perform the regulatory duties of both the Supervisor Casino Games and Dealer/Dealer Poker.