Race and Sportsbook Supervisor

The Sportsbook Supervisor oversees and leads the day-to-day operations of the Sportsbook, ensuring exceptional guest service, operational excellence, and regulatory compliance. This role is responsible for supporting the Sportsbook Manager/Director in developing and coaching team members, delivering industry-leading customer service, maintaining compliance with all gaming regulations, and ensuring adherence to cash handling procedures, internal controls, and standard operating procedures. The Sportsbook Supervisor serves as a hands-on leader, fostering a positive team environment while driving operational efficiency, accuracy, and a best-in-class guest experience.

• Must be 19 years of age or older
• Proficient in English verbal and written
• 1 or more years of experience in gaming and or sportsbook related roles preferred.
• Ability to oversee operations during a variety of hours, days weekends, and holidays.
• Must be confident in one’s ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Post-Secondary education preferred or relative working experience.
• Excellent working knowledge of both front and back of house operations as it relates to sportsbooks and/or casino environments.
• Proven ability to understand the customer and advocate for player interest.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to maintain regular, predictable attendance according to schedule.
• Fast paced environment, multiple tasks to be handled under time constraint.
• Must be able to work with the public in a professional manner at all times.
• Must be able to respect confidentiality to both guests and company as sensitive information will be given and received.
• Must be able to obtain and maintain a Nebraska Gaming License