CV-000008 · profil anonyme

VIP Customer Support Agent (iGaming)

Активно ищет 7 ans d’expérience Braga, Portugal télétravail Attentes Can be 2.500€ as freelancer contract Выход: 2 weeks

À propos du spécialiste

Multilingual customer support specialist working remotely as a VIP Customer Support Agent for an iGaming support provider, handling 100–120 client interactions per day by email. Supports players with payments, account verification, bonuses and technical issues, reviews player activity to offer suitable promotions, escalates complex cases in CRM systems and coordinates with fraud, payments and marketing teams. Previously a VIP customer service agent for a global travel platform via a BPO in Portugal and, earlier, about five years as a sports-betting terminal operator in Tunisia, explaining the betting platform, odds and statistics to bettors. Also managed a café and owned a retail store, including hiring and training staff. Native Arabic, advanced French and English, intermediate Portuguese. Looking for a remote CS Agent, VIP CS Agent or VIP Manager role in iGaming.

Compétences

VIP customer supportemail supportiGaming platformsplayer account verification (KYC)payments and bonuses supportCRM case escalationretentionsports betting operations

Expérience de travail

VIP Customer Support Agent — iGaming support outsourcing company (remote, freelance) — 2025–present: 100–120 daily email interactions; payments, verification, bonuses, VIP care; CRM escalations with fraud/payments/marketing Email Customer Support Agent — same iGaming support outsourcing company (remote, freelance) — 2024–2025: email support for iGaming customers VIP Customer Service Agent — BPO for a global travel platform (Braga, Portugal) — 2024: fast resolution of customer complaints Manager — café (Sfax, Tunisia) — 2019: daily operations, cash procedures, staff recruitment and training Store Owner — retail shop (Sfax, Tunisia) — 2017–2019: sales, customer advice, inventory management Sports Betting Terminal Operator — betting shop (Sfax, Tunisia) — 2010–2015: onboarding bettors, explaining platform, odds and statistics

Éducation

Licence (bachelor) in English — Faculty of Letters and Humanities, Sfax, Tunisia (2013–present) Baccalauréat — private lycée, Sfax, Tunisia, 2013

Langues

Arabic native, French advanced, English advanced, Portuguese intermediate