VIP Retention Lead

Marketing & CRM VIPCRM

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▮ Коротко

Hunt.IT Recruitment is hiring: VIP Retention Lead (Remote). Department: Marketing & CRM. Working language: English. The ad does not state a salary; the SpinHire careers directory benchmark for similar roles is €4 800–7 000. Posted 1 Oct 2026, open until 31 Oct 2026. Hunt.IT Recruitment has 16 open jobs on SpinHire.

▮ Beschreibung

VIP Retention Lead | iGaming (Casino & Sports) | GEO: India 🇮🇳
We're looking for a VIP Retention Lead to build a systematic VIP retention strategy for an iGaming product covering Casino & Sports, focused on India.
You'll own the full CRM side of VIP: segmentation, personalized mechanics, churn prevention and lifecycle management. You'll work directly with the Head of CVM.

What you'll do

Develop and own the VIP Retention strategy
Segment VIP players by tier, behaviour, lifecycle and Sports / Casino preferences
Design personalized offers, bonuses and retention mechanics
Build churn alerts, retention and reactivation flows
Launch and optimize CRM campaigns and journeys in Smartico
Analyze Retention, Churn, LTV, GGR/NGR and bonus economics
Run campaign post-analysis with control groups
Develop Pre-VIP and cross-vertical retention mechanics
What we're looking for

4+ years in CRM / Retention in iGaming
Proven experience with VIP / High-Value players
Track record of building retention mechanics and lifecycle strategies independently
Strong hands-on CRM experience (Smartico is a big plus ⭐)
Solid analytics: LTV, Churn, control groups, bonus economics
Experience across both Casino and Sports
Working-level English
Good understanding of Responsible Gaming principles